Module · Dispatch
The right crew, in the right place, at the right time.
Devigear ranks the best technician or crew for each work order —by skills and certifications, proximity to site and real availability— over a live map of your whole operation. You see who qualifies, who's free and who's near, and assign in one click.
- CCrew North2/2· 4 km·free94
- TTech M. López2/2· 9 km·free88
- CCrew South1/2· 6 km·busy71
Dispatching blind costs hours, wasted trips and missed SLAs.
Who's free, who's near, and who has the skill and the certification lives in phone calls, group chats, and the dispatcher's head. The wrong tech arrives without the part —or without the certification— and the SLA clock keeps running.
Blind assignment
Without knowing, in the moment, who qualifies, who's free, and who's near.
Avoidable trips
You send the far technician when a closer one was free.
SLA at risk
Overdue work orders surface late, not before they breach.
Dispatch command center
Your whole operation on one live map.
Open work orders, bases, crews and deployments —each a layer you toggle on or off— over an interactive map. Positions are derived from each crew's base and active deployment; where a tracking source is connected, the position arrives live.
- Four layers: sites, bases, deployments and crews
- SLA breaches flagged in red, with alert and count
- Live position where tracking is connected
- Timeline scrubber: recompute the board at any instant
- Open work orders
- 12
- SLA breaches
- 2
- Free crews
- 8
Scored ranking
Every candidate, scored on what actually matters.
Not a name on a list: a transparent, composite score. Skills and proficiency level, real proximity, schedule conflicts, workload and reliability —combined into a ranking you can re-sort and understand.
Crew North
Ana Vargas
Welding · L4
Marco Díaz
Hydraulics · L5
Luis Frías
Diagnostics · L3
Certifications up to date
Real distance, not as-the-crow-flies.
- Tech M. Lópezfree
- Crew Southbusy
From conflicts in the scheduled window.
Workload and recent throughput, weighted.
- Skills 2/2▲
- Proximity 4 km▲
- Availability free—
- Workload 2 jobs▼
- Reliability · reviews▲
Illustrative · weighted and explainable.
From queue to crew
Assignment, done right.
The work comes from Work orders; Dispatch decides who goes, where and when. Pick a work order from the queue, sort the candidates and assign a technician or a whole crew in one click. The assignment is logged and syncs the crew's calendar —which feeds the next dispatch.
Dispatch queue
Jobs waiting for a crew.
Ranked candidates
Scored by skills, proximity and availability.
Assign the crew
One click links the crew to the job.
Syncs the schedule
The schedule feeds the next dispatch.
And the analytics go deeper.
Response time, crew utilization, SLA compliance and travel per order —with exports for your reports and audits.
Dispatch is the muscle. The rest of Devigear feeds it.
The order comes from one side, the data from another. Devigear joins them and dispatches.
Built for operations that can't stop.
Everything dispatch does —the ranking, the map and the assignment— with the security, governance and scale of the whole platform.
- Scored candidate ranking
- Every crew scored on skills, proximity, availability, workload and reliability.
- Skill & certification match
- Only crews that meet the required skills at the right level qualify; gaps and expiring certs surfaced.
- Real proximity to site
- Actual geographic distance from each crew's base to the site —not as-the-crow-flies.
- Live availability
- Free or busy from real calendar conflicts in the scheduled window, not a manual flag.
- Technician or whole crew
- Assign a single technician or a full team, each scored separately.
- One-click assign & schedule sync
- The assignment is logged and syncs the crew's calendar, which feeds the next dispatch.
- Live operational map
- Sites, bases, crews and deployments as layers, with a timeline to see any instant.
- SLA breaches in view
- Overdue work orders flagged and counted so the most urgent go first.
- Re-sort and filter candidates
- Sort by best, skill, distance or availability, and filter to free only.
- Tracking when you connect it
- Live position where a GPS source exists —with movement state and geofencing; otherwise derived from base and deployment.
- Roles, permissions & isolation
- Who sees the board, ranks and assigns is defined by resource and action; each org and crew sees only its own.
- Audit trail & explainable score
- Every assignment is logged; the score is weighted and explainable, not an AI black box.
Frequently asked questions
- What does Devigear's dispatch module do?
- It ranks the best technician or crew for each work order by skill match, proximity, availability, workload and reliability, so you assign the right crew in one click.
- How does Devigear decide which crew to assign?
- Every crew is scored on required skills and certifications, real geographic distance to the site, live calendar availability, current workload and reliability — and the score is weighted and explainable, not an AI black box.
- Can I see crews and jobs on a live map?
- Yes. A live operational map shows sites, bases, crews and deployments as layers, with a timeline to view any instant, plus live GPS position and geofencing where a tracking source is connected.
- Does dispatch flag SLA breaches?
- Overdue work orders are flagged and counted on the board so the most urgent are dispatched first.
- Can I assign a single technician or a whole crew?
- Both. You can assign an individual technician or a full team, each scored separately, and the assignment syncs the crew's calendar to feed the next dispatch.
Never let the wrong crew show up.
We'll show you how Devigear builds and dispatches the crew for each job —with your sites, your crews and your SLAs— in a demo.
Request a demo